I have a complaint

It is important to us that you are satisfied with our service. We take complaints about this seriously. Because we believe that we can learn from complaints, we see complaints as an opportunity to improve our service. In this way, we work on achieving the best service together with you.

Are you dissatisfied with our services?

Are you dissatisfied with our collection processes? Or how we have been treating you? You can submit a complaint to us. The confirmation of your complaint will be send in writing within 5 working days. You will receive a response to your complaint within 4 weeks. If we are unable to respond within four weeks, we will inform you about it.

How can you submit a complaint?

You can submit your complaint by indicating the file number via the contact form on our website - I have a complaint about Riverty's services. You can also send an e-mail to: @email.

Would you like to report your complaint directly to the inspectorate?

If you would like your complaint to be assessed by the inspectorate, you can submit your complaint to the Direction Départementale de Protection des Populations.